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Twenty commonly asked questions about Mystic Geriatrics LLC:
1.) Will Dr. Feltes be my personal physician?
Yes, Dr. Feltes will be your Primary Care Physician. He and his Nurse Practitioner, Karen, will serve all of your primary care needs.
2.) How may I/we contact Dr. Feltes or his team?
Once a member, you will be given both Dr. Feltes and Nurse Karen’s cell phone numbers so that you may reach them promptly. Our office phone number is 860-536–5302.
3.) If I spend time in the hospital or nursing home, will Dr. Feltes continue to manage my care?
Yes, Dr.Feltes will follow your care through the hospital advocating on your behalf. He will assume your care in the nursing home.
4.) What are Dr. Feltes’ board certifications?
Geriatrics, Family Medicine, and Palliative Care/Hospice
5.) What are the fees?
As a geriatrics concierge primary care practice, there is a membership fee, with a discount for two adults living in the same residence.
6.) Must I pay monthly or may I pay a onetime annual fee?
You have the option of either monthly payments, via credit card, or quarterly, semi-annual or annual payments by check.
7.) Where will the office be located?
Mystic Geriatrics is located in the in the Quiambaug Cove Professional Offices at 107 Wilcox Rd, Suite 107, Mystic, Connecticut 06378
8.) What are the office hours?
We will be scheduling appointments either at the office, or in your home, between the hours of 10am and 5pm, with evening and weekend appointments available as needed.
9.) Will Dr. Feltes and Nurse Karen Terwilliger be available for contact 24/7?
Yes, you will have access to both providers 24 hours per day, 7 days per week via phone. Should a visit be required, we will schedule an appointment for you either that same day, or if necessary, the following day.
10.) May I/will I have to go to the office for routine visits?
Routine visits can be scheduled based upon your preference, either in your home or at the office.
11.) For what reasons must I go to the office?
We may ask that you come to the office for your initial and annual physical exams, as well as certain assessments, wound care or minor surgical procedures. This will be determined on a case by case basis.
12.) How are a geriatrician’s capabilities different than other primary care doctors?
Geriatricians receive specialized training to handle the complete care of the older adult. Dr. Feltes navigates the complexities of this care through teamwork, cautious therapeutic trials and a focus on quality of life verses the conquering of disease. Geriatric care must coordinate your physical health with that of your emotional well being, functional goals, spirituality and support systems, in order to develop a successful therapeutic plan. Key factors include safety assurance, prolonging health and vigor, the maintenance of independence, and enhancing quality of life.
13.) What is the practice area as it is home visit based?
We will be traveling to homes within an approximate 20 mile radius of Mystic, Connecticut to include the communities of Mystic, Stonington, North Stonington, Groton, and Ledyard.
14.) Will Dr. Feltes perform minor surgery and wound care procedures at the office location?
Yes, we will have the capacity to do minor surgical procedures and provide comprehensive wound care for all practice members at the office.
15.) Will I have to pay the concierge fee while I am in the nursing home?
No, the concierge fee will be waived for prolonged nursing facility care, and will resume with your successful return home.
16.) I live 6 months in the area and 6 months away. Do I have to pay the fee while I’m away?
You pay the concierge fee for the months that you are living in Connecticut and receiving care. We may also require a $50 fee for medical records to be transferred to an alternate doctor during the time that you are out of the area. Each case will be handled individually based on each person’s particular circumstances.
17.) Since the doctor and nurse will visit apartments and homes, will the office be staffed during those times?
We will have office availability daily yet maintain some flexibility for our home visits. You will have full access to both Dr. Feltes and Nurse Karen at all times via phone and e-mail.
18.) Will Dr. Feltes be available to meet for small group concerns and discussions with his patients and their families? How often?
Yes, Dr. Feltes and Nurse Karen will be conducting informational sessions with small groups to discuss senior health issues and health news on a monthly basis.
19.) As the practice grows will my doctor and nurse remain the same?
Yes and we will maintain personal contact with you at least monthly
20.) What insurance does the practice accept?
We are credentialed with all major insurances including Medicare, Blue Cross, United Healthcare, Cigna and Connecticare. We will update you periodically as the funding of senior medical care changes.
We hope to serve you and yours as we develop this unique practice.